Terms & Conditions

Welcome to Charlotte Hayes Careers. These Terms and Conditions (“Terms”) govern your use of our website and our career coaching services. By accessing our Site or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Services

We provide personalized career coaching, resume reviews, interview preparation, and related professional development services. Our goal is to help you clarify your career direction and improve employability, but we do not guarantee job placement, promotions, or specific career outcomes.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age, or have parental/guardian consent.
Provide accurate and complete information during registration or intake.
Use our Services for lawful and legitimate purposes only.

3. Booking and Payments

Prices are subject to change without notice. Any changes will not affect bookings already confirmed and paid for.

4. Cancellation and Refund Policy

Cancellations must be made at least 24 hours before your scheduled session to receive a full refund or reschedule without penalty.
Late cancellations or no-shows will result in the full session fee being charged.
Refunds are not available for completed coaching sessions or digital products.
We reserve the right to cancel or reschedule sessions due to unforeseen circumstances, in which case you will be notified and offered an alternative date or refund.

5. Confidentiality

We respect your privacy. All information shared during coaching sessions is treated as confidential, except where:

Disclosure is required by law, or
There is a risk of harm to yourself or others.

6. Client Responsibilities

You acknowledge that:

You are fully responsible for your own decisions, actions, and results.
Coaching is a collaborative process but does not replace professional advice such as psychotherapy, medical treatment, or legal counsel.
You will not record, reproduce, or share session materials or content without our prior written consent.

7. Intellectual Property

All materials provided by [Your Business Name], including but not limited to guides, templates, videos, and written content, remain the intellectual property of the Company. You may use these materials for personal use only and may not copy, distribute, or resell them.

8. Limitation of Liability

To the maximum extent permitted by law, [Your Business Name] shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

9. Termination

We reserve the right to suspend or terminate access to our Services at any time if you breach these Terms or engage in conduct that we determine to be inappropriate or harmful.

10. Updates to Terms

We may update these Terms periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our Site or Services after such changes constitutes your acceptance of the new Terms.